DELIVERY
SUMMARY: Delivery within the UK is FREE ON MOST ITEMS, especially HTPCs/Media Center PCs. Most items are delivered within 5 working days from receipt of order. HTPCs/Media Center PCs are delivered within 7 working days from receipt of order. This is because each HTPC/Media Center PC is built to your desired specifications. Please see details below.
We will deliver your order during normal working hours within 5 working days from receipt of the order, if we receive your order before 3pm. If your order is received after 3pm, your order will be moved to the next working day and will be delivered within 5-10 days of that day. If for any reason we cannot deliver your order within this time period we will contact you immediately to arrange a new delivery time. If for any reason we cannot deliver your order within our time period you may at your option cancel your order and we will provide you with a full refund.
RETURNS AND CANCELLATION
SUMMARY: You can cancel your order within 7 days from the date of order. You have to cover the cost of returning the item. Please see details below.
The right of cancellation is governed by the "Distance Selling Regulations 2000". (1) You have the right to cancel the contract from the date the order was placed and up to seven working days after delivery, (beginning the day after delivery). Goods made to the buyers chosen specification (i.e. custom built) as described in section 13 of the Distance Selling Regulations 2000 cannot be returned under the 7 working day "cooling off period". Please see section 13 of the Distance Selling Regulations 2000 for further information. (2) To exercise your right of cancellation, you must provide notice to the seller by writing to CustomComputa.com Ltd, 4 Malabar Street, Canary Wharf, London E14 8LY, United Kingdom, giving details of the goods ordered and (where appropriate) their delivery. (3) Once you have notified the seller that you are cancelling the contract, the seller will refund or re-credit you within 30 days for any sum that has been paid by you for the goods excluding any direct charges incurred by the seller. (4) Refunds cannot be given for any software purchased that has been opened (i.e. seal or outer packaging removed) or activated, as activated software is tied to the user and computer used to activate it. Providing the operating system (i.e. Windows XP/Vista) has not been activated, a refund will be issued for the operating system on cancelling the contract. Please see section 13d of the Distance Selling Regulations 2000 for further information. (5) The Buyer has a duty of care, under these terms, to take care of the goods so that they may be sold again as new, by the Seller. The Seller will claim, from the Buyer, for the resulting loss in value for goods not kept so that they may be sold again as new. The Buyer must make the goods freely available at the original delivery address, to the Seller or his agent, within 21 days of cancellation, for collection on a working day. (6) In rare circumstances and subject to the ultimate discretion of the seller, the company may issue a part or full refund even if the company is complying with the Distance Selling Regulations 2000, for the convenience and well-being of the customer. (7) If you wish to cancel an order that has been built and/or tested but not yet dispatched, a cancellation charge of £30 + VAT will apply. This is to cover the costs incurred by us processing your order. (8) Any orders that are returned within the 7 working day cooling off period will be subject to the costs of recovering the goods. This includes but not limited to the cost of packaging the goods, delivering the goods, collecting the goods and other recovery costs.
SHIPPING OUTSIDE THE UK: Please note the online store is currently not configured for purchase and shipping outside the UK. We are working on this facility being available very soon. However, if you are looking to purchase from outside the UK then please do not hesitate to contact us as we can work out delivery costs for you.
